Hardware Service

The hardware service for Zstor systems is available in two options. The basic service is already included in the product price, while the on-site service can be purchased as an option to meet your needs even better. We also offer customizable service packages on request. Please inquire about the exact conditions to ensure the optimal service experience for your Zstor systems. 

The following warranty options are available from Zstor:
(These options may be adjusted in whole or in part at our discretion depending on market conditions). We reserve the right to have services provided by partner companies as part of our warranty obligation. 

• Telephone Support - available from Monday to Friday 09.00 to 17.00.
• Pick up and return - Pickup, exchange, reparation and return will be managed directly by Zstor direct or through partners. In all case of returning products or components a request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box Zstor is allowed to reject the shippment.
• Bring-in - Shipment directly to Zstor. In all case of shipping products or components a request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box Zstor is allowed to reject the shippment.
• Exchange of Components - Pre-exchange of components managed by Zstor or third party company. In all case of shipping products or components a request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box Zstor is allowed to reject the shipment. The return of the defective part has to be done within ten working days after shipment of the replacement part, otherwise Zstor is the replacement part separately. If required, a backup performance by credit card is required.
• Reaction Time - The failure information takes place Monday to Friday from 09:00 to 17.00 through telephone support, by fax or by E-Mail. Four hours after the receipt of the error message be a response from Zstor or partner companies, as well as the beginning of failure analysis and fault diagnosis.
• On-site-service - The fault message comes in from Monday to Friday from 09.00 to 17.00 through telephone support, by fax or by E-Mail. Four hours after the receipt of the failure a response from Zstor or partner company occurs, as well as the beginning of failure analysis and fault diagnosis. The need for a preliminary on-site services is managed by the Zstor support or a contractor appointed by Zstor. The usage according to qualification and approval by the Zstor support within 48 hours on-site (Monday to Friday). The service can be carried out by a partner authorized by Zstor. The time frame for the troubleshooting through the Zstor or partners is a service from 10.00 to 22.00. If service performance with place bet this does not happen within the stipulated time can, Zstor refunded the purchase price of the service, unless Zstor is personally responsible for the delay. Zstor is not responsible for delays caused by third parties. If it's local or federal holidays, is used on the following working day.

For further details and information, please reach out to the Zstor Team via email: This email address is being protected from spambots. You need JavaScript enabled to view it.