Service Conditions

In all cases of failure a direct contact to Zstor is important. Only if Zstor's technical support approved the failure conditions the next steps in solving the problem can be initiated.

Always in case of shipping products or components to Zstor a prior request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box Zstor is allowed to reject the shippment.

Contakt Germany:
Zstor GmbH
Gutenberg Strasse 18
41564 Kaarst
Germany
E:
T: +49 (2131) 386764-0

Contact Switzerland:
Zstor Schweiz GmbH
Oberwiesstrasse 121
8645 Raperswil-Jona
Switzerland
E.
T: +41 (55) 511-5015

In addition the Terms and Conditions of Zstor in the actual version are valid. Please request the latest version of these terms directly.

These warranty options are available at Zstor: 
(These options will be adopted due to market's needs or changes. Complete or partly fullfilment is possible to be realized by third party partners)

1. Telephone support

Our telephone support is available from Monday to Friday09.00 hours to 18.00 hours.

2. Pick-Up and Return

Pickup, exchange, reparation and return will be managed directly by Zstor direct or through partners. In all case of returning products or components a request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box Zstor is allowed to reject the shippment.

3. Bring-In

Shipment directly to Zstor. In all case of shipping products or components a request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box Zstor is allowed to reject the shippment.

4. Exchange of components

 Pre-exchange of components managed by Zstor or third party company. In all case of shipping products or components a request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box Zstor is allowed to reject the shippment. The return of the defective part has to be done within ten working days after shipment of the replacement part, otherwise Zstor is the replacement part separately. If required, a backup performance by credit card is required.

5. reaCtion time

The failure information takes place Monday to Friday from 09:00 to 14.00 through telephone support, by fax or by E-Mail. Four hours after the receipt of the error message be a response from Zstor or partner companies, as well as the beginning of failure analysis and fault diagnosis.

6. On-Site-Service

The fault message comes in from Monday to Friday from 09.00 to 14.00 through telephone support, by fax or by E-Mail. Four hours after the receipt of the failure a response from Zstor or partner company occurs, as well as the beginning of failure analysis and fault diagnosis. The need for a preliminary on-site services is managed by the Zstor support or a contractor appointed by Zstor. The usage according to qualification and approval by the Zstor support within 48 hours on-site (Monday to Friday). The service can be carried out by a partner authorized by Zstor. The time frame for the troubleshooting through the Zstor or partners is a service from 10.00 to 22.00. If service performance with place bet this does not happen within the stipulated time can, Zstor refunded the purchase price of the service, unless Zstor is personally responsible for the delay. Zstor is not responsible for delays caused by third parties. If it's local or federal holidays, is used on the following working day.

For more information please contact Zstor's sales time via E-Mail: