Hardware Service

The hardware service for Zstor systems is offered in two options. Service is already included in the product price based on. The on-site service is optional to purchase. Other service packages are available on request. Please request detaillied conditions.

       
 Basic                                               
 Optional On-Site Service             
Warranty time (limited)
 36 Months
 36 - 60 Months
Bring-In
 36 Months
 36 - 60 Months
Pickup & Return
 36 Months
 36 - 60 Months
Express  exchange / reparation
 typically within 48 hours
 typically within 48 hours
Pre-exchange of components
 12 Months within 48 hours
 36 Months within 48 hours
E-Mail support
 online
 online
Telephone support
 9:00 -17:00 hours, working days
 9:00 -18:00 hours, working days
Onsite service
  -
 Mo. - Fr. within 48 hours
Reaction time
 8 hours
 4 hours

These warranty options are available at Zstor: 
(These options will be adopted due to market's needs or changes. Complete or partly fullfilment is possible to be realized by third party partners)

1. Telephone support

Our telephone support is available from Monday to Friday09.00 hours to 18.00 hours.

2. Pick-Up and Return

Pickup, exchange, reparation and return will be managed directly by Zstor direct or through partners. In all case of returning products or components a request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box Zstor is allowed to reject the shippment.

3. Bring-In

Shipment directly to Zstor. In all case of shipping products or components a request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box Zstor is allowed to reject the shippment.

4. Exchange of components

 Pre-exchange of components managed by Zstor or third party company. In all case of shipping products or components a request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box Zstor is allowed to reject the shippment. The return of the defective part has to be done within ten working days after shipment of the replacement part, otherwise Zstor is the replacement part separately. If required, a backup performance by credit card is required.

5. reaktion time

The failure information takes place Monday to Friday from 09:00 to 14.00 through telephone support, by fax or by E-Mail. Four hours after the receipt of the error message be a response from Zstor or partner companies, as well as the beginning of failure analysis and fault diagnosis.

6. On-Site-Service

The fault message comes in from Monday to Friday from 09.00 to 14.00 through telephone support, by fax or by E-Mail. Four hours after the receipt of the failure a response from Zstor or partner company occurs, as well as the beginning of failure analysis and fault diagnosis. The need for a preliminary on-site services is managed by the Zstor support or a contractor appointed by Zstor. The usage according to qualification and approval by the Zstor support within 48 hours on-site (Monday to Friday). The service can be carried out by a partner authorized by Zstor. The time frame for the troubleshooting through the Zstor or partners is a service from 10.00 to 22.00. If service performance with place bet this does not happen within the stipulated time can, Zstor refunded the purchase price of the service, unless Zstor is personally responsible for the delay. Zstor is not responsible for delays caused by third parties. If it's local or federal holidays, is used on the following working day.

For more information please contact Zstor's sales time via E-Mail: